Helpline : 0808 801 0608
We now operate a booking service to secure an appointment with one of our trained advisors.
You can book your helpline appointment here:
Opening Times
Monday – Friday | 9am – 5pm
Saturday – Sunday | Closed
Our offices are closed during public holidays.
Address
Head Office, SNAP Cymru
10 Coopers Yard
Curran Road
Cardiff
CF10 5NB
Contact us/Make a referral
Parent – Additional Learning Needs (ALN) Enquiry Form (All Wales)
Use this form if you have a concern about your child learning and development.
One of our trained advisers will send you a reply by email within five working days.
Professional – Additional Learning Needs (ALN) Enquiry Form (All Wales)
Use this form if you are a professional and would like support a family to make a referral.
One of our trained advisers will send you a reply by email within five working days.
Schools and Local Authorities – Independent Disagreement Resolution.
Please click the button below.
Comments and Compliments
If you are particularly happy with something we have done or would like to leave us a comment, please use the form below.
General Enquiry
If you want to contact SNAP Cymru, for example, about volunteering, work experience, fundraising, partnerships, complaints etc, please use this general enquiry form.
(Do not use this form for casework support – this can only be done by submitting the ALN enquiry form at the top of the page)
Discrimination and Equality Advice
If someone is treated unfairly because of their disability, or because of something arising from their disability, this may be disability discrimination. You can find further information about this on our discrimination and equalities advice page. Or alternatively, help and advice is available from SNAP Cymru, please contact us on:
Discrimination helpline: 0300 222 5711
or email: discrimination@snapcymru.org
Complaints
If you are ever unhappy with something we have done, we want to listen. To make sure we work well as a team, we listen carefully to any comments, compliments or complaints you may have about our work. We will handle any complaint in an open and honest way.